The Plaza Lodge Baguio

I have mixed feelings for this hotel. We booked on Agoda for 1 night for a deluxe room with breakfast. The staff were really nice, Rocky the receptionist was very friendly and helpful. The online booking room type was supposed to be assigned on arrival and they were kind enough to give us an AC room with a balcony. We had 2 queen sized beds which was nice. The room was clean just that the TV remote wasn't working, the phone was dusty and the balcony had a bit of grime. It wasn't a smart TV too so no Netflix. The breakfast spread is limited but food and coffee was good enough. Here's the thing though, i think they're one of 2 or 3 hotels in baguio with an indoor heated pool but the pool area was grody. The pool ladder is falling off, green slime all over the tiles and walls and the floor. We spent probably 15 minutes in the pool before feeling like we needed a really hot shower and a really good scrub. I wish they'd maintain their pool.

The rooms are okay. The service is poor. We booked for three people, but when my sister came to stay with us, we informed the hotel that we were adding one person. Of course, we paid for the extra person. We then asked for an extra towel and toiletries, but it took forever for them to provide them. We even followed up because we thought they might have forgotten, but still, we waited for another hour. The hallway smells terrible, like mold and something I couldn't explain. Regarding the location, it's not ideal. The traffic is terrible from the hotel up to the roundabout (Island Baguio Promenade), which is approximately 1.5 km of terrible traffic. A Grab taxi even refused to pick up my sister when she requested one while going to the hotel. As for the bedding, just look at the attached photos of the linen.

Our 3-day stay was frustratingly mixed. The staff were genuinely excellent—we were very grateful for the complimentary early check-in for our infant, the available parking, and the polite service overall. The location is also fantastic, being walk-friendly and near Teacher's Camp and restaurants. However, the stay was critically undermined by two major issues: Health and Cleanliness Hazards: The facility maintenance was unacceptable. The indoor heated pool was noticeably moldy, rendering it unusable and posing a health concern. The dining area had flies and mosquitos around the food trays. Even the basic room items were unhygienic, including a moldy shower mat and stains on the provided linens. Hidden Pricing: Transparency was nonexistent. After filtering on Agoda for our party size, an unsolicited, mandatory extra person/bed charge was applied late in the booking process, drastically increasing the price (from ~₱4,000 to over ₱6,000 per night). Coupled with the fact that the non-AC status was poorly disclosed, this felt misleading. In summary, while the staff deserves five stars, the unsanitary facilities (especially the pool) and misleading booking charges mean we cannot recommend this hotel, especially for families.

1. The room is damped, so damped that your towels are wet. 2. Shower gel and shampoo needs to pay for extra. 3. No hot water... 4. The bedsheet and pillow smell like someone sweat... 5. No hair dryer 6. No AC I am seriously doubt what happen to Google review, nothing is true.

Ms. Joan and her team were exceptionally accommodating, respectful, and proactive throughout our more than a week-long stay and specially during our wedding event. The level of service we experienced far exceeded expectations for a 3-star hotel, It truly made a significant difference in our experience and created lasting memories for us and our guests.