Hidden Sanctuary Hotel and Resort Marilao Bulacan

Not that well maintained facilities for private accommodation. No heater and fragile comfort roons especially the shower.

It is not recommended for those who are sensitive. We experienced itching after swimming in the pool, which we believe is due to the water quality. Additionally, the cottages had a lot of flies. We hope the management can improve the maintenance as the place has a lot of potential. Thank you, and we look forward to seeing improvements.

Hotel room and the hallway looks like ghost place. I swear. Broken tiles inside the room, cockroaches, no AC remote. Bed is not so good and u will smell it like its not been washed. We only stayed for 2hrs. Dirty dirty dirty.

Given the price, it's satisfactory for me. We reserved a two-bedroom room at the hotel. One bedroom has a great AC, while the other one's AC is less effective. However, overall, the amenities are good: two bathrooms, a mini fridge, a balcony with seating, and one of the rooms has a standard TV. When they started adding ice to one of the pools, it became too crowded, so we opted for the hotel's private pool instead.

I think, the customer service is not good enough. Since we stayed in the hotel, we were there for 2days and one night. The receptionist on our first day is not polite at all. They should have welcomed everyone properly. I don't like her aura. Second, The room is clean but as you go outside, it stinks. The windows and the lobby are not really clean. I don't know if they're cleaning it everyday. I like that the resort is very spacious but they should've maintained it. I hope, they improve their customers sevice and their facilities.