Lido Shores Resort

0/5 Very Disappointing Stay at Lido Resort (Quezon) From the start, when we inquired in person, the receptionist gave us wrong information about the rates and policies. She also refused to give even a little consideration with our check-in time, even though it was already late at night. I would understand if they were really strict with policy, but what made it worse was how poorly maintained the facilities were. When we arrived, we even had to wait around 45 minutes before we could check in because, according to them, they were still cleaning our room and that waiting time was already counted as part of our check-in time! Very frustrating and inconsiderate on their part. The bed was dirty and dusty, and we even saw insects. The comfort room lock was broken, and most of the furniture and bedding were unclean, it’s obvious the room hadn’t been properly cleaned before we arrived. The Wi-Fi didn’t work at all, no internet connection. The pools were dirty, and the amenities were incomplete,there was no trash bin in the room, and we had to ask from the reception just to get one. Really? For a resort stay, that’s unacceptable. Every corner, from the sofa to the bed, was filthy and unpleasant. What’s even more frustrating is that we were told the room was good for 6 to 10 pax, but suddenly it became good for 8 only — including the two kids! Then they even asked us to pay an additional ₱1,000 for the two kids who were below 2 feet. Come on! In the first place, they said kids under that height were free of charge. The inconsistent and misleading information was extremely disappointing. We asked for the manager, but the staff said there wasn’t one available. Later, we saw someone who appeared to be the manager just sitting at a table while everything was happening and she didn’t even approach us to help resolve the issue. They really need to fix how they manage this place and learn to be more considerate to their guests. We came all the way from Manila to Quezon just to experience this kind of service? What a complete waste of money and time. Our supposed time to unwind just turned into stress. Save yourself the trouble, do not book at Lido Resort Quezon

WORST EXPERIENCE AT LIDO SHORE!! We went resort hunting and decided to visit this place because its Facebook page looked appealing and featured a Bali-inspired design. We inquired around 2:00 p.m. and were assisted by a receptionist named Jane. She showed us Casita 5 (four floors), located right in front of the pool, which was convenient for us since we had a child. She informed us that the unit cost ₱7,000 for 6–10 guests. The second unit she showed us was ₱3,000 for 3–5 guests. After viewing the units, we went home to get our things and confirmed through a phone call that we would reserve the ₱7,000 unit for 6–10 guests. When we arrived around 6:00 p.m., we were told that the unit was not yet cleaned. Without our consent, we were transferred three times to different units. Later, the staff informed us that the unit was only good for 8 guests, not 10, and we had to wait around 45 minutes for them to clean the unit. They also required a ₱2,500 security deposit, which was never mentioned during our initial inquiry. About an hour later, the receptionist visited our unit to verify the number of guests. The next morning, around 6:00 a.m., we were asked to pay an additional ₱1,000 for “exceeding the allowed number of guests,” even though we were clearly told earlier that the rate was for 6–10 people. The entire experience was very disappointing. There was a clear lack of communication and consistency from the management and staff. In addition to the poor service, the room and facilities were not well-maintained. The bedding and appliances were dusty, only one stove burner was functional, the air conditioner kept shutting off, the bathroom door was broken, and the pool was unclean. Overall, our stay was unpleasant and frustrating. With all the inconvenience and unprofessional handling of our reservation, I cannot recommend this resort. It was truly a disappointing experience, and we also saw the owner of the resort, but they didn’t take any action and didn’t seem to care about what was happening at that time.

If i can rate it 0 star, i would have, that's how bad the experience was staying here, i should've checked the google review first before booking, rooms are dirty, dead insects, used cotton buds, dusty window sills, broken windows, staff offering no solution, i asked for cleaning tools, they can't even provide it with out me going irate, even have to clean the room myself, they try to pull you in with their "promo" free breakfast and dinner, at 7k a night? Food is abbysmal, they don't even honor discounts for seniors or pwd, Spend your money elsewhere.

Overall experience: 0/5 – not recommended, will never return Type of room: good for 6 pax, 11,500 PHP per night 1. Location - From the highway to Lido Shores, the access road is narrow and rough, only suitable for small vehicles, not suitable for pickups and SUVs. One wrong move and your car might get scratched. - No nearby restaurants or shops. 2. Cleanliness - Everything was dirty, poorly maintained and some areas/items were damaged. - Felt like there was no regular housekeeping or maintenance. 3. Quality of service - Staff were friendly and accommodating. 4. Value for money - Overpriced considering the condition of the resort and the room. 5. Comfortable rooms - Dirty, unmaintained and with several damaged fixtures. - Poor-quality bedding and non-functional air conditioning. - The bathroom was very unhygienic with a dirty toilet, moldy shower and sink. 6. Food and dining options - Buffet breakfast included rice, tinola soup, fried egg, longganisa, adobo and water. - Buffet dinner included rice, sinigang na hipon, grilled tilapia, beef caldereta and water. - À la carte menu items are priced around 500 PHP each. 7. Internet and connectivity - Wi-Fi was available but unreliable. - Mobile signal was very weak. 8. Safety and security - Felt unsafe throughout the stay due to the dirty and damaged condition of the room. 9. Facilities and amenities - Beachfront accommodation - Free parking space - One kiddie pool, one adult pool and one pool under maintenance 10. Reputation and reviews - Reality was far from what was advertised on their Facebook and TikTok pages. - Consistently negative reviews here and no reviews on their Facebook page and now we understand why.

We were very disappointed with our recent stay at this resort. The cleanliness and overall maintenance were far below expectations. The bed and bedsheets were dusty and wrinkled, and the room, fan, and even the pool showed clear signs of neglect. The condition of the property did not match the photos presented online. Because of these issues, we decided to check out as early as 7 AM the next morning, even though we had paid in full. Unfortunately, the experience did not justify the cost, and we feel it was poor value for the money spent.