1. Introduction Welcome to Sofaree.com, an online marketplace that connects users with various services and accommodations in the Philippines. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, which govern your use of Sofaree.com. If you do not agree with these Terms, you should not use our services.
2. Definitions
“Sofaree,” “we,” “us,” or “our” refers to Sofaree.com.
“User” refers to any individual or entity using our platform, including both Guests and Service Providers.
“Service Provider” refers to businesses, hosts, or individuals offering accommodations, rentals, or services through our platform.
“Guest” refers to individuals booking accommodations, rentals, or services through Sofaree.
“Booking” refers to any confirmed reservation or purchase of services via Sofaree.com.
“Listing” refers to any accommodation, rental, or service posted by a Service Provider on the platform.
3. User Eligibility and Account Registration
Users must be at least 18 years old to create an account and transact on Sofaree.com.
Users must provide accurate and current personal information during registration.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities under their account.
Sofaree.com reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.
4. Scope of Services
Sofaree.com serves as a digital marketplace that facilitates connections between Service Providers and Guests for accommodations, rentals, and services.
We do not own, manage, or operate any properties, rentals, or services listed on the platform.
Bookings are direct agreements between Guests and Service Providers, with Sofaree acting only as an intermediary.
5. Compliance with Philippine Laws
All transactions on Sofaree.com must comply with Philippine laws, including but not limited to the Consumer Act of the Philippines (RA 7394) and the Data Privacy Act (RA 10173).
Service Providers are responsible for ensuring that their listings comply with local permits, zoning laws, and business registration requirements.
Sofaree.com reserves the right to remove any listing or terminate any account that violates applicable laws.
6. Payments, Fees, and Commission
Sofaree.com may charge service providers a commission for bookings made through the platform.
All transactions are processed in Philippine Pesos (PHP), unless otherwise stated.
Payments may be processed through third-party payment providers, and users must agree to their terms.
Service Providers are responsible for any applicable taxes on their earnings.
7. Booking, Cancellations, and Refunds
Guests must adhere to the cancellation and refund policies set by Service Providers.
Refund eligibility depends on the specific cancellation terms agreed upon at the time of booking.
Service Providers must promptly process eligible refunds in accordance with their stated policy.
Sofaree.com reserves the right to mediate disputes but does not guarantee refunds unless explicitly stated.
8. User Conduct and Responsibilities
Users agree to use Sofaree.com only for lawful purposes.
Service Providers must ensure the accuracy of their listings and provide the promised accommodations or services.
Guests must respect the properties, rental items, and rules set by Service Providers.
Users are prohibited from engaging in fraudulent activities, false reviews, or misrepresentation.
9. Liability and Disclaimers
Sofaree.com does not guarantee the quality, safety, legality, or accuracy of listings or services.
We are not liable for disputes, damages, injuries, or losses arising from transactions between Guests and Service Providers.
Users agree to indemnify and hold Sofaree.com harmless from any claims resulting from misuse of the platform.
10. Intellectual Property Rights
All content on Sofaree.com, including but not limited to text, images, and trademarks, is protected by intellectual property laws.
Users may not copy, modify, or distribute platform content without explicit permission.
Service Providers grant Sofaree.com a license to use listing content for promotional purposes.
11. Privacy and Data Protection
Sofaree.com collects, stores, and processes user data in accordance with the Data Privacy Act of 2012.
Personal data will not be shared with third parties without consent, except as required by law.
Users are responsible for safeguarding their personal information.
12. Dispute Resolution
Users should attempt to resolve disputes amicably through direct communication.
If a dispute remains unresolved, users may seek mediation or legal action in accordance with Philippine laws.
Sofaree.com may provide mediation services but is not obligated to resolve disputes.
13. Account Suspension and Termination
Sofaree.com reserves the right to suspend or terminate accounts for violations of these Terms and Conditions.
Users may request account deletion by contacting Sofaree support.
Terminated accounts for violations may result in a permanent ban from using the platform.
14. Amendments to Terms
Sofaree.com reserves the right to modify these Terms and Conditions at any time.
Users will be notified of any material changes, and continued use of the platform constitutes acceptance of the updated Terms.
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
Any disputes shall be settled in the appropriate courts of the Philippines.
16. Contact Information For inquiries, complaints, or support, users may contact us at support@sofaree.com.